1. Introduction

Eximly (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our export-import management platform available at eximly.in.

2. Information We Collect

We collect information that you provide directly to us, including:

Account Information: Name, email address, phone number, company name, IEC (Importer-Exporter Code), and GSTIN when you register for an account.
Trade Data: Shipment details, order information, buyer/vendor contacts, financial records (LC, BRC, remittance details), and documents you upload or generate.
Usage Data: Information about how you interact with our platform, including pages visited, features used, and timestamps.
Device & Technical Data: Browser type, IP address, device identifiers, and operating system information.

3. How We Use Your Information

We use the collected information to:

Provide, operate, and maintain our platform services.
Process your trade operations, generate documents, and manage shipments.
Integrate with third-party services such as ICEGATE and DGFT for compliance tracking.
Send you service-related notifications, alerts, and updates.
Provide customer support and respond to your enquiries.
Analyse usage patterns to improve our platform and user experience.
Comply with legal obligations and regulatory requirements.

4. Data Storage and Security

Your data is stored on secure cloud infrastructure with bank-grade encryption. We implement row-level security to ensure that only authorised team members within your company can access your trade information. We use industry-standard security measures including:

SSL/TLS encryption for all data in transit.
AES-256 encryption for data at rest.
Regular security audits and vulnerability assessments.
Access controls and authentication mechanisms.

5. Third-Party Services

We may integrate with or share data with third-party services to provide our platform features, including:

ICEGATE (Indian Customs EDI Gateway) for customs data synchronisation.
DGFT (Directorate General of Foreign Trade) for compliance verification.
Payment processors for subscription billing.
Analytics services to improve our platform.

We do not sell your personal information or trade data to any third party.

6. Cookies and Tracking

We use essential cookies to maintain your session and provide platform functionality. We may also use analytics cookies to understand how users interact with our platform. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your account and associated data.
Export your trade data in standard formats.
Opt out of non-essential communications.

To exercise any of these rights, please contact us at eximly.in@gmail.com.

8. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. If you request account deletion, we will delete your data within 30 days, except where retention is required by law or for legitimate business purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Eximly

Email: eximly.in@gmail.com